Before to hire us, you have to read and accept these terms below.
An important condition! Any case requires certain time for preparation, checking the data and
the reliability of client (usually it takes 3-5 days depending on the complexity of your case).
So, if you intend to hire us, then please, make your decision, provide us
with the exact data and fulfill your payment in good time.
2. Guarantee. If we are unable to meet
our engagements or to find the requested information for some reasons,
then we undertake to refund the money to a customer. We always give to
our customer as much as possible reliable search results.
In many cases we can fulfill an additional investigation according to
special agreement with a client.
2.2. The client realizes and agree, that due to specificity
investigative work a certain risk exists always.
We can not provide 100% guarantee of success in all cases. On behalf of
the client we try to obtain maximum necessary information, so it is
unreal to avoid all errors. However we can promise and guarantee to
minimize the risk as much as possible (almost to 0%).
In the case of disclosure on unforeseeable consequences
the client undertakes not to blame the investigators about
possible destruction of his life, etc. In most such cases the object
just needs a convenient reason to stop private/business relationships
with the client. Client must clearly understand it.
3. As a rule we do not take cases of search of people, who was missing
(unaccounted-for) for more than 3 years ago or the connection was lost more than 15 years ago.
4. We are not engaged in opening of apartments, blackmail and knock
out of duties.
We do not place any compromising, disclosing, discrediting
advertisements in the local media about
bad behavior of the investigation objects (woman or man).
We do not pass manually any letters to the third parties, if such
messages discredit the object, we do not use phone channels and Internet
channels for this
purposes. Our ideology, business etiquette and the current legislation
do not allow to use such actions in our work.
In general, usually we are not used to accept the cases, which require
to be an intermediate in the relationships between our customer and the
Our company is a detective agency, so our services, main tasks, aims and
methods should be different. Our customers should accept this with
6. We do not enter the client in error concerning prospects of the
client's affair and we do not forge the results
of the investigation.
7.0 In order to accept a case for our consideration the client must
confirm his actual contact details and to provide us with all necessary detailed information for our analysis as
it's required at the Request online form. This information is necessary
to make the correct estimation of the time, the exact cost and other
our specialists are not able to determine if the case can be fulfilled
successfully or not. We are not able to make the correct calculation and
the duration estimation. In this case the client's request will be
rejected without further disputes.
7.1. We do not accomplish the main investigation
and do not provide clients with the report without the prepayment of
expenses (under the "compensation only for result" scheme).
provide the client with the final results only with 100% prepayment.
This term can not be an subject of negotiations.
Here is the procedure of the settling the accounts:
7.2.1 If the client has confirmed his consent to start the work and
inquired our payment instructions to pay, then our company begins the
preparations and the PRELIMINARY INVESTIGATION. As the result we are
having certain expenses.
The client must make the full payment in 3 days term after
his consent. If during this period the client wishes to stop
investigative actions for any reasons,
then he must notify us about the interrupting and settle the account
with us: pay the fee 30% of the total agreed amount.
7.2.2 if the client violates the Terms and does not pay the fee or
ignore our official requests, our company reserves the right to stop
influence serious negative consequences for further developing
of this case and all other investigations in the future (placing in the
black lists, official lawsuits according the the current legislation,
7.2.3 If the MAIN INVESTIGATION has already been started, then we had
already detached and involved necessary financial and personnel resources for the
work performance by that moment. So, if the client
wishes to stop the MAIN INVESTIGATION that has already been being in progress
and wants to return a part of the pre-paid money, then we can re-fund
him the part of prepayment, but not more than 50% without regard to the
stage of investigation.
7.2.3 If the work is already done, the client
has got the required report however he does not pay for the received
services or disappear at all, it is recognized as a DIRECT FRAUD.
- immediate cancellation of the Agreement, Terms & Conditions, Privacy
- our company takes necessary measures to return or to minimize the debt
by means of any available ways, which do not contradict the Ukrainian
8. We do not work with clients whose purposes are not clear to us or
8.1. We do not work with clients who do not provide the necessary
personal information: the client's full name and coordinates for a
8.2. If we have felt or found out that the real aim of our customer has
criminal origin/roots, then all works will be
stopped immediately without any explanation.
By accepting of this Terms the potential customer guarantees us absence
any possible criminal motivation/implication.
8.3. If we have felt or got evidences/proofs that the customer has any mental
disease/disorder or unstable psychological state, then all works
can be stopped immediately and this contract can be annulled. Besides if during
the investigation we have discovered certain intolerable signs of
our client's behavior:
- extravagancy, incontinence, intemperance,
- fraud or deception,
then this can be a reliable ground to stop any further works on the case.
By accepting of this Terms the potential customer guarantees us his/her
proper, decorous behavior and
acceptable mental health and that he/she is a full capable person.
8.4.Remember! Before to take concrete business each our potential client
passes preliminary check by us concerning safety
of his intentions. We reserve the right for us to
not answer and to not take business of the client without any
9. We do not finish and do not alter the work started by other detective
firms and private detectives.
We do not rectify the results of other investigators after their clumsy
actions, especially if it had been cheap unprofessional services. So,
please, think attentively at the beginning and make your proper choice
once now. It will help to save our and your time.
10. If it will be found out during the investigation, that the
client already employed others investigators without notification
to us, we reserve the right to stop or
significantly detruncate the investigation because of security
11. After ordering our services (during the investigation and in certain period after the investigation) our
client should not contact the object and not try to fulfill any parallel (simultaneous) investigation until our people will have finished with the work.
Else it will make any further works impossible. We do not allow our
customers to contact with our executive detectives. It impedes,
obstructs the process. When our operational people have gathered an
information, our staff handles the findings, re-checks it once again,
instructs make a deeper check if necessary, etc.
All you have to do during the investigation is just to wait while our people are collecting the information.
Any investigative process is not easy, therefore each thing has big importance. To make any mistakes is not
12. After the investigation will have been completed by us and especially
during the investigation you should not tell the object (for example, your woman-scammer) about our used methods.
Else this object will change her (his) strategy immediately (for example, she will be sending her letter through a different
computer). So, it will complicated her identification for us considerably next time
and consequently those scammers will make their fraud again and again to obtain
benefit. But you and new victims will lose.
13. If our client orders to check a person and as result of the
further thorough investigation this person is recognized by us as a
swindler/scammer, then the client's payment is not refunded. We are
really able to understand our client's distress
in this situation, but it is not our fault,
besides our company spends expenses to detect this fact.
14. As you understand, the client must inform the object neither about the
investigation nor especially about the methods we apply for the investigations.
The object should know neither of our company, nor about this investigation, nor about our methods, nor about your possible discovery.
15. All possible reclamations are accepted by us in the term under 15 days
since the receiving the report by the client.
16.1. In order to start we need your payment. To plan our work usually
we need your pay not later than 4-5 days before the start date. We do
not have any responsibility if the client failed to pay on time. In this
case the work can be started later on.
16.2. The agreed price is remaining valid during 3 days term. After that
we reserve the right to change the estimation of
the work price and duration depending on our further calculated expenses.
For example, if a client address us after 1 month again regarding the
same case, then the price can be different by 10-20% or even more,
duration can be different 2 times, etc. The client must know and accept
16.3 In the case if the client violates the payment rules or refuses to
settle the accounts, then all our obligations/liability in this Terms
and Conditions will become cancelled by us and we reserve the right to
ourselves to act at own discretion.
One of the effects will be impossibility to continue this case.
We earnestly ask clients to treat seriously with our warning and
rely on their prudence.
17. By accepting these terms the client concludes the contract with
the Detective-Ukraine company. He/her guarantees proper fulfillment of
the agreement's terms.
18. Due to privacy and confidentiality reasons usually we do not
discuss any details of clients' cases and do not transfer any reports or
scanned images by phone lines. Please, use our
safe-online form in the site, E-mail channels, or welcome to our office.
19. All possible reclamations are accepted by us in the term under 15 days
since the receiving the report by the client.
If the client has any problem with his: payment, receiving of regular
states, undelivered E-mails, problems with the object of investigation,
etc, then the client MUST address us in short term at first to resolve
this problem. Not to contact with third parts or persons.
Otherwise it can lead to violation of
further work for his case.
Last modification 07.04.2017