1. An important condition! Any case requires certain time for preparation, checking the data and the reliability of client (usually it takes 3-5 days depending on the complexity of your case). So, if you intend to hire us, then please, make your decision, provide us with the exact data and fulfill your payment in good time.

2. Guarantee. If we are unable to meet our engagements or to find the requested information for some reasons, then we undertake to refund the money to a customer. We always give to our customer as much as possible reliable search results.
In many cases we can fulfill an additional investigation according to special agreement with a client.
2.2. The client realizes and agree, that due to specificity of investigative work a certain risk exists always.
 We can not provide 100% guarantee of success in all cases. On behalf of the client we try to obtain maximum necessary information, so it is unreal to avoid all errors. However we can promise and guarantee to minimize the risk as much as possible (almost to 0%).
 In the case of disclosure on unforeseeable consequences the client undertakes not to blame the investigators about possible destruction of his life, etc. In most such cases the object just needs a convenient reason to stop private/business relationships with the client. Client must clearly understand it.

3. As a rule we do not take cases of search of people, who was missing (unaccounted-for) for more than 3 years ago or the connection was lost more than 15 years ago.

4. We are not engaged in opening of apartments, blackmail and knock out of duties.

5. We do not place any compromising, disclosing, discrediting advertisements in the local media about
bad behavior of the investigation objects (woman or man).
We do not pass manually any letters to the third parties, if such messages discredit the object, we do not use phone channels and Internet channels for this
purposes. Our ideology, business etiquette and the current legislation do not allow to use such actions in our work.
In general, usually we are not used to accept the cases, which require to be an intermediate in the relationships between our customer and the investigation object.
Our company is a detective agency, so our services, main tasks, aims and methods should be different. Our customers should accept this with understanding.

6. We do not enter the client in error concerning prospects of the client's affair and we do not forge the results of the investigation.

7.0 In order to accept a case for our consideration the client must confirm his actual contact details and to provide us with all necessary detailed information for our analysis as it's required at the Request online form. This information is necessary to make the correct estimation of the time, the exact cost and other resources. The confidentiality is protected by our Privacy policy. If the client refuses to provide with the full details, then our specialists are not able to determine if the case can be fulfilled successfully or not. We are not able to make the correct calculation and the duration estimation. In this case the client's request will be rejected without further disputes.

7.1. We do not accomplish the main investigation and do not provide clients with the report without the prepayment of expenses (under the "compensation only for result" scheme).  We provide the client with the final results only with 100% prepayment. This term can not be an subject of negotiations.  Here is the procedure of the settling the accounts:

7.2.1 If the client has confirmed his consent to start the work and inquired our payment instructions to pay, then our company begins the necessary
preparations and the PRELIMINARY INVESTIGATION. As the result we are having certain expenses.
The client must make the full payment in 3 days term after his consent. If during this period the client wishes to stop investigative actions for any reasons,
then he must notify us about the interrupting and settle the account with us: pay the fee 30% of the total agreed amount.

7.2.2 if the client violates the Terms and does not pay the fee or ignore our official requests, our company reserves the right to stop
observance of this Terms, Conditions and Privacy policy. It may influence serious negative consequences for further developing
of this case and all other investigations in the future (placing in the black lists, official lawsuits according the the current legislation, etc).

7.2.3 If the MAIN INVESTIGATION has already been started, then we had already detached and involved necessary financial and personnel resources for the work performance by that moment. So, if the client wishes to stop the MAIN INVESTIGATION that has already been being in progress and wants to return a part of the pre-paid money, then we can re-fund him the part of prepayment, but not more than 50% without regard to the stage of investigation.

7.2.3 If the work is already done, the client has got the required report however he does not pay for the received services or disappear at all, it is recognized as a DIRECT FRAUD.
It influences:
- immediate cancellation of the Agreement, Terms & Conditions, Privacy policy.
- our company takes necessary measures to return or to minimize the debt by means of any available ways, which do not contradict the Ukrainian legislation.

8. We do not work with clients whose purposes are not clear to us or cause doubts.
8.1. We do not work with clients who do not provide the necessary personal information: the client's full name and coordinates for a feedback.
8.2. If we have felt or found out that the real aim of our customer has criminal origin/roots, then all works will be stopped immediately without any explanation.
By accepting of this Terms the potential customer guarantees us absence any possible criminal motivation/implication.
8.3.  If we have felt or got evidences/proofs that the customer has any mental disease/disorder or unstable psychological state, then all works can be stopped immediately and this contract can be annulled. Besides if during the investigation we have discovered certain intolerable signs of our client's behavior: 

- extravagancy, incontinence, intemperance,
- rudeness,
- speculation,
- pressing,
- blackmail,
- fraud or deception,

then this can be a reliable ground to stop any further works on the case.
By accepting of this Terms the potential customer guarantees us his/her proper, decorous behavior and acceptable mental health and that he/she is a full capable person.  8.4.Remember! Before to take concrete business each our potential client passes preliminary check by us concerning safety of his intentions. We reserve the right for us to not answer and to not take business of the client without any explanations.

9. We do not finish and do not alter the work started by other detective firms and private detectives. We do not rectify the results of other investigators after their clumsy actions, especially if it had been cheap unprofessional services. So, please, think attentively at the beginning and make your proper choice once now. It will help to save our and your time.

10. If  it will be found out during the investigation, that the client already employed others investigators without notification to us, we reserve the right to stop or significantly detruncate the investigation because of security reasons.

11. After ordering our services (during the investigation and in certain period after the investigation) our client should not contact the object and not try to fulfill any parallel (simultaneous) investigation until our people will have finished with the work. Else it will make any further works impossible. We do not allow our customers to contact with our executive detectives. It impedes, obstructs the process. When our operational people have gathered an information, our staff handles the findings, re-checks it once again, instructs make a deeper check if necessary, etc.
All you have to do during the investigation  is just to wait while our people are collecting the information. Any investigative process is not easy, therefore each thing has big importance. To make any mistakes is not acceptable.

12. After the investigation will have been completed by us and especially during the investigation you should not tell the object (for example, your woman-scammer) about our used methods. Else this object will change her (his) strategy immediately (for example, she will be sending her letter through a different computer). So, it will complicated her identification for us considerably next time and consequently those scammers will make their fraud again and again to obtain benefit. But you and new victims will lose.

13. If our client orders to check a person and as result of the further thorough investigation this person is recognized by us as a swindler/scammer, then the client's payment is not refunded. We are really able to understand our client's distress in this situation, but it is not our fault, besides our company spends expenses to detect this fact.

14. As you understand, the client must inform the object neither about the investigation nor especially about the methods we apply for the investigations. The object should know neither of our company, nor about this investigation, nor about our methods, nor about your possible discovery.

15. All possible reclamations are accepted by us in the term under 15 days since the receiving the report by the client.

16.1. In order to start we need your payment. To plan our work usually we need your pay not later than 4-5 days before the start date. We do not have any responsibility if the client failed to pay on time. In this case the work can be started later on.
16.2. The agreed price is remaining valid during 3 days term. After that we reserve the right to change the estimation of the work price and duration depending on our further calculated expenses. For example, if a client address us after 1 month again regarding the same case, then the price can be different by 10-20% or even more, duration can be different 2 times, etc. The client must know and accept this term.
16.3 In the case if the client violates the payment rules or refuses to settle the accounts, then all our obligations/liability in this Terms and Conditions will become cancelled by us and we reserve the right to ourselves to act at own discretion.
One of the effects will be impossibility to continue this case.
We earnestly ask clients  to treat seriously with our warning and rely on their prudence.

17. By accepting these terms the client concludes the contract with the Detective-Ukraine company. He/her guarantees proper fulfillment of the agreement's terms.

18. Due to privacy and confidentiality reasons usually we do not discuss any details of clients' cases and do not transfer any reports or scanned images by phone lines. Please, use our safe-online form in the site, E-mail channels, or welcome to our office.

19. All possible reclamations are accepted by us in the term under 15 days since the receiving the report by the client.

If the client has any problem with his: payment, receiving of regular states, undelivered E-mails, problems with the object of investigation, etc, then the client MUST address us in short term at first to resolve this problem. Not to contact with third parts or persons.  Otherwise it can lead to violation of Privacy policy, information disclosure, etc, and, so stop all further work for his case.

Last modification 07.04.2017